In Thrall of Print Mathematics

December 28, 2011 | 1

Former nytimes.com design director Khoi Vinh tries to renew his digital subscription to the paper, and it doesn’t go well: “The total customer experience here is haphazard at best, and, at worst — I hate to say this because I am still friendly with many people at the company, but in truth there’s no way around it — it’s insulting.”

created The Millions and is its publisher. He and his family live in New Jersey.

One comment:

  1. Mr. Vinh is insulted because a robot at NYT screws up a download. Com-on, Mr. Vinh; life is not fair nor does it work as directed. A little less control and more joy would make your retirement a lot less stressful. try meditation. it always downloads Sunyata perfectly

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