In Thrall of Print Mathematics

By posted at 8:30 am on December 28, 2011 1

Former design director Khoi Vinh tries to renew his digital subscription to the paper, and it doesn’t go well: “The total customer experience here is haphazard at best, and, at worst — I hate to say this because I am still friendly with many people at the company, but in truth there’s no way around it — it’s insulting.”

The Millions' future depends on your support. Become a member today!

Share this article

More from the Millions

One Response to “In Thrall of Print Mathematics”

  1. kent norton, phd
    at 10:18 am on December 29, 2011

    Mr. Vinh is insulted because a robot at NYT screws up a download. Com-on, Mr. Vinh; life is not fair nor does it work as directed. A little less control and more joy would make your retirement a lot less stressful. try meditation. it always downloads Sunyata perfectly

Post a Response

Comments with unrelated links will be deleted. If you'd like to reach our readers, consider buying an advertisement instead.

Anonymous and pseudonymous comments that do not add to the conversation will be deleted at our discretion.

NEW COMMENTING RULE: Comments may be held for moderation and/or deleted. Whitelisted commenters will see their comments appear immediately. Don't be a jerk. We reserve the right to delete your comment or revoke commenting privileges for any reason we want.